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Refund and Cancellation Policy

Operational draft for controlled sales. Applicable law and a written customer agreement may provide additional rights. Qualified counsel should review this policy before unrestricted public sales.

Per-project plan reading

A project charge covers the file, scope, trade selection, and processing attempts shown before Checkout. If RoughBid cannot save a usable AI-assisted reading after the included attempts, do not repurchase the same job. Contact support so the payment and job record can be reviewed for a retry, credit, or refund. AI findings are review aids and dissatisfaction with an otherwise delivered result is evaluated case by case; no accuracy guarantee is offered.

Marketplace subscriptions

Supplier Price Import renews monthly at the price shown in Stripe Checkout until canceled. Customers can cancel through the Stripe billing portal or contact support. Cancellation stops future renewal; access normally continues through the paid period. A refund, payment reversal, dispute, failed payment, or fraud/security concern may revoke access immediately.

Duplicate or unauthorized charges

Report a suspected duplicate or unauthorized charge promptly. RoughBid will compare the Stripe payment, signed webhook, workspace, quote or subscription, and entitlement records before taking action.

How to request help

Email hello@kspdominion.group with the account email, workspace name, project name if applicable, approximate charge date, and a short description. Do not email card numbers, API keys, plan contents, or passwords.

Final refund deadlines, governing law, taxes, and any non-waivable consumer rights require owner/counsel approval. Stripe Checkout or a signed order form controls the exact price and billing cadence presented at purchase.